While we’re continuously dedicated to providing high-quality support to all Shareaholic users, we recognize our premium plan subscribers are more likely to have more urgent or special requirements. In short, Premium Support means we will get to your ticket faster, so you can get back to growing your site traffic and engagement and hit your deadlines.
What does Premium Support mean?
It means we will get to your request faster. With Premium Support, you can expect to have a response from us within 24 hours of your initial request. In the event we do identify an issue on our end, our Engineering team will prioritize those fixes. We will also prioritize your feature requests.
What is covered by Premium Support?
Premium Support covers issues with Shareaholic apps and features, as well as installing and integrating Shareaholic into a Pro enabled site. We will help you install Shareaholic (or the plugin) on your site, answer any questions you may have, and troubleshoot any issues that may arise with any of our core features. Premium Support is not a development service, so we won’t be able to help you buy a domain, build your website, or write algorithms. You are responsible for any troubleshooting steps that need to be taken, and providing the information we will need to resolve the issue. All of our Support is ticket-based through email.
How do I contact Premium Support?
You can request Premium Support by submitting a ticket. If you submit a request for a site that is covered by a Pro plan, it will automatically be flagged for Priority Support, and we will get to it ASAP!
How do I sign up for Premium Support?
Premium Support is available for all subscribers of Shareaholic premium plans. You can learn more and sign up here!