{"id":8209,"date":"2012-08-07T08:08:22","date_gmt":"2012-08-07T12:08:22","guid":{"rendered":"http:\/\/blog.shareaholic.com\/?p=8209"},"modified":"2014-04-06T19:24:36","modified_gmt":"2014-04-06T23:24:36","slug":"email-etiquette-shareaholic","status":"publish","type":"post","link":"https:\/\/www.shareaholic.com\/blog\/email-etiquette-shareaholic\/","title":{"rendered":"Email Culture at Shareaholic"},"content":{"rendered":"<p>About two weeks into working at Shareaholic, I sent this gleeful Tweet-reflection:<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/fav-job-tweet.png\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-8212\" title=\"fav job tweet\" src=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/fav-job-tweet.png\" alt=\"\" width=\"479\" height=\"239\" srcset=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/fav-job-tweet.png 479w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/fav-job-tweet-300x150.png 300w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/fav-job-tweet-400x200.png 400w\" sizes=\"(max-width: 479px) 100vw, 479px\" \/><\/a><\/p>\n<p>There&#8217;s a lot to love about Shareaholic. For starters, the uniform is a lot better than what I wore at Briarwood&#8230;<\/p>\n<p align=\"center\"><a href=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/brierwood1.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-8213 aligncenter\" title=\"brierwood\" src=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/brierwood1.jpg\" alt=\"\" width=\"166\" height=\"250\" \/><\/a><\/p>\n<p>&#8230;and then there&#8217;s\u00a0<a title=\"Online advertising revenue\" href=\"http:\/\/mashable.com\/2012\/06\/11\/online-ad-revenue-q1-2012\/\" target=\"_blank\">the industry<\/a>, <a title=\"Shareaholic product\" href=\"https:\/\/www.shareaholic.com\/publishers\" target=\"_blank\">the product<\/a>, and the <a title=\"Shareaholic team\" href=\"https:\/\/www.shareaholic.com\/about\/team\" target=\"_blank\">people<\/a> of course. But there&#8217;s something else I love \u2013 our culture around email.<\/p>\n<p>Email seems like a given, right? You generally get a TON of email: email forwards, newsletters and of course email chains, the best! There&#8217;s always that one guy that keeps &#8220;replying all&#8221; and continuing these extended conversations about&#8230; well&#8230; no one remembers, they just know he really needs to stop.<\/p>\n<p><strong>We just don&#8217;t do that crap at Shareaholic.<\/strong><\/p>\n<p><a href=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/hipchat.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft  wp-image-8214\" title=\"hipchat\" src=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/hipchat.png\" alt=\"\" width=\"258\" height=\"75\" srcset=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/hipchat.png 893w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/hipchat-700x205.png 700w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/hipchat-300x88.png 300w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/hipchat-768x225.png 768w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/hipchat-400x117.png 400w\" sizes=\"(max-width: 258px) 100vw, 258px\" \/><\/a>If someone needs to contact me, they IM me on\u00a0<a title=\"Hipchat\" href=\"http:\/\/hipchat.com\/\">HipChat<\/a>.\u00a0 If I\u2019m not at my desk, I&#8217;ll get a ping on my phone and I can respond to them through the app. The history of conversations is completely searchable so we can go back to old discussions just like we do in email. Our HipChat Dev channel integrates with GitHub so we can keep track of what has been deployed. We can also send files.\u00a0For example, here is a screenshot of me sending a picture of John Mayer in a Christmas sweater holding a cat to our Marketing Manager Ginny Soskey.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/Hipchat.png\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter  wp-image-8217\" title=\"Hipchat\" src=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/Hipchat.png\" alt=\"\" width=\"543\" height=\"224\" srcset=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/Hipchat.png 1057w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/Hipchat-700x289.png 700w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/Hipchat-300x124.png 300w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/Hipchat-768x317.png 768w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/Hipchat-1024x422.png 1024w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/Hipchat-400x165.png 400w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/><\/a><\/p>\n<p>Instead of email chains for brainstorm sessions and debates, face-to-face meetings with a pre-determined end goal work best. These are friendlier (people can be misunderstood through email, after all) and more productive.<\/p>\n<p>Speaking of productivity, there\u2019s <a href=\"http:\/\/trello.com\">Trello<\/a> for that. Conversations in there are restricted to comments on cards for a particular product feature or marketing project, and are therefore much more focused than email. It just prevents people from going off on tangents.<a href=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/trello-logo.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright  wp-image-8215\" title=\"trello logo\" src=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/trello-logo.png\" alt=\"\" width=\"288\" height=\"92\" srcset=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/trello-logo.png 800w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/trello-logo-700x223.png 700w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/trello-logo-300x96.png 300w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/trello-logo-768x245.png 768w, https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/trello-logo-400x128.png 400w\" sizes=\"(max-width: 288px) 100vw, 288px\" \/><\/a><\/p>\n<p>Our approach means we get extended periods of uninterrupted time to actually get stuff done. As a marketer,\u00a0I&#8217;m still going to get email. But I can pay attention to the emails that actually move the business forward \u2013 ones from our users, journalists or potential product partners. It means my teammates can be heads down in code or heads down writing blog posts. We get time to read stuff other than email, such as articles that teach us new things or sometimes<a href=\"http:\/\/thoughtcatalog.com\/2012\/i-want-all-the-dogs\/\">\u00a0just stuff that makes us laugh<\/a>. Most of all, this approach means that when we go on vacation we can really be out of the office.<\/p>\n<p>I\u2019ve wanted to write this post ever since I sent that Tweet, but I didn&#8217;t know if we could maintain this email culture as we grew. 10 months later and lots of new people on the team, our attitude regarding email drives the effort to maintain this approach. <strong>It turns out you <em>can<\/em> create the company and processes you want. You don&#8217;t have to settle for old systems.<\/strong> This comes right down to every detail like the beer in your fridge, whether or not you even have a beer fridge and whether or not you&#8217;re going to hit send on that silly email with the subject line that reads &#8220;2 quick questions&#8221;<\/p>\n<p>Don&#8217;t email that! IM that.<\/p>\n<div style=\"font-size: 17px; line-height: 1.4em; color: red; text-align: left; margin-top:50px; border: red 1px solid; padding: 20px 30px;\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.shareaholic.com\/blog\/wp-content\/uploads\/2012\/08\/Shareaholic-Logo-e1343945044531.png\" alt=\"Shareaholic Logo\" width=\"64\" height=\"49\" align=\"left\" style=\"padding-right: 30px; padding-bottom: 10px; padding-top: 0px;\" \/> Want to build a product that reaches 300 million people each month?\u00a0<a href=\"https:\/\/www.shareaholic.com\/careers\/?utm_campaign=Shareaholic_Blog&amp;utm_source=Blog_CTA%3C\/a\">We\u2019re hiring!<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>About two weeks into working at Shareaholic, I sent this gleeful Tweet-reflection: There&#8217;s a lot to love about Shareaholic. For starters, the uniform is a&hellip;&nbsp;<br \/><a class=\"continue-reading\" href=\"https:\/\/www.shareaholic.com\/blog\/email-etiquette-shareaholic\/\">Continue Reading<\/a><\/p>\n","protected":false},"author":12,"featured_media":8399,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[525],"tags":[528,529],"_links":{"self":[{"href":"https:\/\/www.shareaholic.com\/blog\/wp-json\/wp\/v2\/posts\/8209"}],"collection":[{"href":"https:\/\/www.shareaholic.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.shareaholic.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.shareaholic.com\/blog\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shareaholic.com\/blog\/wp-json\/wp\/v2\/comments?post=8209"}],"version-history":[{"count":0,"href":"https:\/\/www.shareaholic.com\/blog\/wp-json\/wp\/v2\/posts\/8209\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.shareaholic.com\/blog\/wp-json\/wp\/v2\/media\/8399"}],"wp:attachment":[{"href":"https:\/\/www.shareaholic.com\/blog\/wp-json\/wp\/v2\/media?parent=8209"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.shareaholic.com\/blog\/wp-json\/wp\/v2\/categories?post=8209"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.shareaholic.com\/blog\/wp-json\/wp\/v2\/tags?post=8209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}